Refund policy

Due to the nature of our products, all sales of coffee and consumable items are final. We do not accept returns or exchanges on these items once they have been opened, as we cannot guarantee their quality after leaving our facility. However, exceptions apply for damaged or incorrect items as detailed below.


Damages and Issues

Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a replacement or refund.

 

Return Shipping

For damaged, defective, or incorrectly shipped items, Morning Duck will cover the cost of return shipping. We will provide you with a prepaid return shipping label upon approval of your return request. For all other eligible returns, customers are responsible for return shipping costs.

 

Refunds & Replacements 
We will notify you once we have received your refund or replacement request and inform you whether it has been approved. Refund or replacement requests should include picture(s) as evidence of the damaged good(s). If your request is approved, you will be refunded to your original payment method within 10 business days from the date of approval. Please note that it may take additional time for your bank or credit card company to process and post the refund.

 

Exchange Options

As an alternative to a refund, we offer exchanges for damaged, defective, or incorrect items. We also offer store credit with a 10% bonus value as a goodwill gesture, which can be requested by the customer or offered by Morning Duck at its discretion.


If more than 15 business days have passed since we’ve approved your return, please contact us at nicole@veraventures.com.

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  1. Contact us at nicole@veraventures.com  within 7 days of receiving your order.
  2. Provide your order details and attach clear photos of the damaged or defective item(s) along with the packaging.
  3. If approved, we will either process your refund or send a replacement item, based on your preference.
  4. For returns requiring the item to be sent back, please ship returns to:

 Morning Duck Returns

3595 Grandview Pkwy, Suite 400

Birmingham, AL 35243 

 

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at nicole@veraventures.com. Once an order has shipped, our standard return policy applies.

Thank you for understanding our policy and for supporting our commitment to delivering high-quality products.